I am the owner of Laser By Michelle and I have been doing hair removal for over 30 years in Aventura. I have thousands of satisfied clients over the years.Two years ago I was approached by a social media company to run an amazing deal that made laser more affordable and I agreed. There were over 2000 deals sold and over the next several months all those people made their appointments online and came in for the great bargain.
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Well as the saying goes "you can please some of the people all of the time; all of the people some of the time; but you can't please all of the people all of the time!" That rings true by the very few Yelpers (less than 1%) that were not happy with their experience. They were either unhappy that they had to make appointments online, that they had to wait ten or fifteen minutes, or that they didn't receive free services in addition to the ones that they paid next to nothing for. They want to compare the service that they received with those received elsewhere for up to twenty times the price!
In my life experience if I'm unhappy with a service I first would approach the owner to see if she could rectify my problem. But these clients bypassed that route and chose to go to Yelp first. It is sad that Yelp filters the reviews to show most of the bad ones and putting the 95 "good" ones hidden in the back pages where most viewers can't find them. Please take that into consideration before you make your decision on laser hair removal.
Thank you for your time,
Michelle Sternberg
(C.M.E)Certified.Medical.Electroligist
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